Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.

For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.

Our single SaaS AI platform and robust suite of AI & GenAI models are designed to transform the total experience from CX to EX across websites, ecommerce, service, and workplace. Powering individualized, trusted, and connected experiences across every interaction to delight customers and augment employees, and drive superior business outcomes.

Our platform is certified ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP? Endorsed App, and an Adobe Gold Partner.

eGain Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service.

Visit www.eGain.com for more information

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. For more information, visit  M-Files | Document Management Platform

With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Pryon turns vast quantities of critical, fragmented, and rapidly-changing content into accurate, timely, and verifiable answers via the world's first enterprise-grade Knowledge AI Platform. Using best-in-class retrieval technology, Pryon securely extracts answers from all forms of content, including audio, images, text, and video, stored in a myriad of sources. Pryon’s Knowledge AI platform is intuitive to use, is accessible via API from any system, and can be deployed in a matter of weeks in the cloud or on-premises. Created by the AI pioneers instrumental in developing Alexa, Siri, and Watson, Pryon is trusted by leading enterprises such as Dell, NVIDIA, Westinghouse, and World Economic Forum. By reducing the distance between people and answers, Pryon builds high-performing, resilient, and responsive organizations.

Sinequa transforms how work gets done. Sinequa’s Assistants augment your company by augmenting employees with a knowledgeable, accurate, secure work partner so they are more effective, more informed, more productive, and less stressed. Best of all, Sinequa Assistants streamline workflows and automatically navigate the chaotic enterprise information landscape, so that employees can skip the grind and focus on doing the kind of work that makes the most impact. Sinequa’s Assistants achieve this by combining the power of comprehensive enterprise search with the ease of generative AI in a configurable and easily managed Assistant framework, for an accurate, traceable, and fully secure conversational experience. Deploy an out-of-the-box Assistant or configure a tailored experience and specialized workflow to augment your people and your company. For more information, visit www.sinequa.com.

Sugarwork empowers companies to ascertain and maintain their operational intellectual property. Sugarwork is an intuitive knowledge sharing tech platform that enables organizations to scale expert knowledge across their organizations. It deploys a guided and AI-driven process through which experts contribute their institutional knowledge to a shared resource. Its AI creates rich summaries and extracts key insights that are easily shareable and searchable.

SWIRL is AI Infrastructure Software that enables ChatGPT-like insights from enterprise data, without bulk copying or movement of data. No new vector database is required. 

SWIRL connects any GAI/LLM including OpenAI and Google Gemini to enterprise applications and data platforms - including M365, Salesforce, ServiceNow, Snowflake, OpenSearch, MongoDB, BigQuery and Oracle - just to name a few.

SWIRL is secure and compliant, thanks to SSO integration and on-premises deployment. Users never see anything they aren't already authorized to see. 

Stop drowning in data. Start using SWIRL for business advantage.

Enterprise Taxonomy and Ontology Software

For over two decades, Synaptica has been helping organizations around the world to organize, categorize, and discover enterprise knowledge

Upland BA Insight leverages AI technology to deliver a web-like advanced search experience with results that are relevant, personalized, and actionable. The connector-based technology works with enterprises, customer portals, and web sites, turning searches into actionable insights, regardless of where content or users reside.

Upland BA Insight and RightAnswers are the total package for your enterprise knowledge needs, leveraging artificial intelligence and machine learning for finding, sharing, and leveraging knowledge for your users. 

Verint Knowledge Management™ is a market leading solution that drives superior customer experiences through AI and CX automation.  Leveraging Verint’s Open CCaaS platform, powered by Da Vinci AI, Verint KM connects your company, customers, and applications with personalized, relevant knowledge. Verint Knowledge Management can deliver accurate, compliant, and consistent answers in real time at multiple customer engagement touchpoints. Robust, intuitive Engagement Insights empower your workforce to become more effective as you quickly identify new knowledge and expand intelligence across regions and locations.  CX Automation with Verint KM empowers the distributed workforce and expands where and how knowledge assets can be effectively delivered.

Everyone is looking at AI. Like everyone else you probably have had mixed results.  The main issue is that data science has not changed, and content is complex and needs more attention to get the most out of the new AI engines. Garbage in, garbage out; but on a new level. Access Innovations knows information science.  We also know AI and are uniquely positioned to help you get the most out of AI engines. We use various techniques to enhance your data and train focused language models so that you get better results. Come ask us how.

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KMWorld is the leading information provider serving the Knowledge Management systems market. We inform our more than 45,000 subscribers about the components and processes — and related success stories — that together offer solutions for improving your business performance.  With access to many of the most knowledgeable writers and analysts in the industry, KMWorld also offers a number of special publications, including: the KMWorld Best Practices White Papers series — delivering high-value, educational content from industry-leading solutions providers, free from marketing hype and distraction; the KMWorld Buyer's Guide — a print and electronic resource that will shorten your search for a vendor or simply help identify sources for KM tools.

Serious Insights LLC is a boutique IT analyst firm in Sammamish, Washington. Serious Insights uses scenario planning to offer diverse and challenging perspectives on the future of work. The company covers emerging technologies through reviews, analysis and reports that help readers better navigate an uncertain future and make more informed choices today. Serious Insights offers vendor advisory, strategic planning and professional development focused on helping individuals and businesses become more agile.